Frequently Asked Questions

What is included in my selling fees?

Everything is included. The cost of an EPC (if you need one) will be credited to you upon completion. We will conduct the viewings including ‘out of hours’ if required at no extra cost to suit both the prospective buyers and yourselves.

What is included in my lettings fees?

We offer a comprehensive service including professional advice and support from one of our friendly team who will visit your property and do everything to get your property live to the market.

What happens if I do not sell my property?

Should your property be on the market longer than expected, we will help you review your options and conduct a full marketing review of your property every Month. We look at everything such as all of your previous viewings and feedback, ways to boost your viewings and we will re-evaluate the local market including details of what is selling in the area.

What happens if I do not let my property?

Should your property be on the market longer than expected, we will help you review your options and conduct a full marketing review of your property every Month. We look at everything such as all of your previous viewings and feedback, ways to boost your viewings and we will re-evaluate the local market including details of what is letting in the area.

Would I get more money for my property with a high street Estate Agent?

Hopefully Not. We work for you and will strive to get you the best price possible.

My property is already on the market. Can I use ASK Estate Agents?

Yes, you can still use ASK Estate Agents. You can choose to instruct us straight away and set the date for your marketing to start as the day your current agreement comes to an end. You could also instruct us as an additional agent, subject to the terms of your existing agency agreement.

Do you ever release my personal contact details or information?

Simply- No. We will not share any of your personal details without your prior consent and any personal paperwork will be either shredded and disposed of or returned to you (we reserve the right to hold electronic copies of ‘non sensitive’ personal information on file for our use only).

How do I pay for my management charge?

If you use our Management service (8% of rental income) our Management fee will be deducted from the rent received from your tenant before it is transferred to you.

Say I have a maintenance issue and require an external trade, how much will you add to the bill?

Absolutely nothing- We believe this is unnessesary, unfair and greedy.
We will pay the invoice for you, deduct the cost from your next months rental income and forward you the contractors invoice.

Are there any fees to pay if the property doesn't sell?

No, our terms are No Sale, No Fee! The only time you pay our fee is upon completion once the monies have cleared with the solicitors.

How long am I tied in for?

We are so confident that we will sell your property quickly that you’re only tied in to a sole agency contract with us for 60 days, after that you are free to bring another agent on board if necessary. If you wish to terminate the agreement all together, simply hand in 28 days’ notice and we will take the property off the market once the 28 days are up if we haven’t already sold it by then.

What if I can't find anywhere to move to?

We will be honest with buyers about your chain and will therefore make it clear from the start that you will need time to find somewhere. If you can’t find anywhere and your buyer cannot wait any longer for you to find, so you therefore decide not to move, then we can inform the buyer and cease marketing without charging you a penny. If you then find somewhere at a later date, it is only a click of a button for us to re-launch the marketing and start looking for a buyer!

How long will you market my house for?

We will market your property for as long as it takes to sell. Along the way we can make changes to the marketing to keep it fresh and to get new buyers interested. You will only pay us once we have sold it and the sale has completed.

Do I have to do my own viewings?

We are happy to accompany all viewings for you as part of the service we offer. We can accompany viewings until 7pm in the week and on Saturdays & Sundays, so we can usually work around the majority of buyers? availability.

Do I have to have a 'For Sale' board?

You don’t have to have a board, however we find them to be very useful for several reasons, the main reason is that a lot of buyers like to drive past before arranging a viewing, so they tend to look for a board to indicate which property it is that’s for sale.

Still need to ask us something??

Feel free to give us a call or contact us via web-form / email below.

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Contact via Email

If you wish to contact ASK Estate Agent via email then please send any correspondence to

Google review from one of our tenants

Garry Dawson   These lovely fantastic people that work here (IESHA and manager KELLY) are the most amazing people i have eva met so helpful kind and caring …. Looked after me from the first moment i met them and through to the last and still thinking and looking after me now even when i… Read more “Google review from one of our tenants”

Garry Dawson

Google review from one of our Landlords

Mr Hugh Brown Kelly and her team are absolutely fantastic and I can ‘t recommend them highly enough! They are utterly true to their word and are genuine, honest, hardworking and dependable. A pleasure to work with!!  

Hugh Brown

Alexander Seery- Seery homes

“After being cautious about finding the right lettings manager for my HMO property portfolio due to agents not fully understanding the workings of an HMO property. It was reassuring to know after speaking the ASK team that they understood the workings of a HMO 100%. Even after some complex questions that I asked them. HMO’s… Read more “Alexander Seery- Seery homes”

Alexander Seery

As a landlord working overseas – I am very happy

After a run of bad agents, I found ASK Property and they immediately starting helping and being super pro-active with my rental property in Derby. They followed up every lead meticulously and had new tenants signed in just a few weeks! There has been a lot of sorting out for my new let and they… Read more “As a landlord working overseas – I am very happy”

Daniel Beddows

..the service was fantastic…

My partner used ASK property agents to sell his parents house when they past , it was sold within 4-5 weeks , the service was fantastic , they keep you informed with what’s going on I would definitely use them again and I would highly recommend them there fee is not huge like some estate… Read more “..the service was fantastic…”

Anne Marie Fryer

We could not be happier!

We have recently moved into a new home through ASK lettings and we could not be happier! Kevin the letting agent was so helpful with any questions or concerns we had and made us feel so comfortable with the whole process of moving. I would highly recommended him to anyone who is thinking of moving… Read more “We could not be happier!”

Poppy Rose
Sell or Rent Your Property!!
Huge savings on high street agents
Independant & Modern Estate Agent
Great one to one Customer Service
No Sale, No Fee
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